We aim to provide our service users with a comprehensive service of care of the highest quality within their own home environment.
What we offer
We provide quality personalised care to each of our service users in their own home environment.
According to need we are able to provide a tailored package of care for you which can include some or all of the following:
Making sure you are aware of the need to take any medicines that may have been prescribed for you
Helping you to look after your pets
Helping with personal care
Helping with arranging your shopping needs, and if necessary do the shopping
Helping you to clean your home, and to do the laundry
Helping you to prepare meals and to eat them
Helping you with arranging social events in your life
What We Can't Do
There are some things we are not allowed to do for you, and these are nursing or medical tasks.
Your Charter Of Rights
We respect the right of each service user to lead as independent and fulfilling life as possible. We have set out a Service User’s Charter of Rights which we believe should be the minimum entitlement for each service user. Our Care Staff are sensitive to, and will observe, the following standards which we have identified:
Frequently asked questions
Can I change my carer?
Yes. We recognise that your carer is somebody with whom you can form a special friendship, and for this reason we take great care in selecting a staff member with whom you feel completely comfortable.
This is only done with your full consent, and you are free to ask for a change in carer at any time if you so desire it.
What are the costs for a carer?
Our fee schedule is as follows:
- £15.60 per hour
- £7.80 per ½ hour
Items not included in the fees, and which will attract additional charges will include: Carers escorting you in their own car which will be charged at 45p per mile travelled.
How do I know the carer coming to my home works for Crescent Homecare?
When our staff attend your home they will always be wearing a Uniform, which will be Navy Blue together with an appropriate Identification Badge with photograph so that they are easily identifiable to you. They will knock and not try to gain entry without your permission.